FAQ

Yes. Patients keep calling the number they already know. HOPE picks up on your existing line through call forwarding, or we can port the number to us if you prefer. We’ll set up whichever suits you during Trailhead.

HOPE and Office Optimizer work alongside Jane, ChiroSuite and ClinicMind. Using something else? Ask us; we’ll tell you honestly how it would work with your system before you order.

She doesn’t guess. She takes a message with the caller’s details and passes it to your team, or hands the call off to a person, following the rules you set.

No. HOPE doesn’t give clinical or medical advice. Clinical questions go to your team. If a caller describes an emergency, HOPE tells them to call 911 or go to the nearest emergency department.

Hear how she handles it →

Office Optimizer is PIPEDA-compliant. Trailhead sets up a privacy framework and consent workflows for your clinic: patients opt in to texts and emails, and every message includes an easy way to opt out.

More on Canadian privacy →

With Trailhead, onboarding typically takes 2–4 weeks. We build and configure most of it; you supply your practice details and approve things before they go live. Biweekly strategy sessions continue through launch and stabilisation, typically 6–8 weeks.

The monthly plan is month-to-month. Give us 30 days’ notice to cancel. Everything Trailhead builds is yours to keep.

Choose the member plan and enter your office name at checkout. We’ll confirm your AFC or CNAC membership. Members pay $499/month instead of $949, and $2,999 for Trailhead instead of $5,999.

Member details →

No. The prices shown are what you pay, in Canadian dollars.

Of course. You can order online without talking to anyone, but if you’d like to talk it through first, book a 30-minute walkthrough, or call HOPE at (226) 406-5419.